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Frequently asked questions

DO YOU SHIP INTERNATIONALLY?


To add a new question go to app settings and press "ManagWe're all about making you feel beautiful so we provide free local delivery with a minimum order of S$100. Unfortunately we don't ship internationally at the moment — but if you'd like to purchase our products, drop us a note and we'll see if a carrier pigeon's available for you. e Questions" button.




IS IT SAFE TO USE MY CREDIT CARD?


Yes. Our website is SSL Secure Shopping Listed. All credit data & details are secure.




WHAT IS YOUR RETURN POLICY?


We provide a 30-day local warranty on packaging-related defects only. We are organic and paraben-free, but if you're concerned about allergies, please drop us a note!




ARE YOU AVAILABLE IN ANY OTHER COUNTRIES?


Watch this space. If you're not from Singapore but you'd like to try our products, email us at sales@cell-ii.com.




HOW DO I BECOME A RETAILER OR BUSINESS PARTNER OUTSIDE OF SINGAPORE?


Contact us at sales@cell-ii.com or joeven@cell-ii.com.




HOW DO I BECOME A WHOLESALE VENDOR OUTSIDE OF SINGAPORE?


Contact us at sales@cell-ii.com or joeven@cell-ii.com.




DO YOU TEST YOUR PRODUCTS ON ANIMALS?


We love our furry friends. Our products are Vegan & Cruelty Free.




IS IT SAFE TO USE YOUR PRODUCTS WHILE I'M PREGNANT?


Yes! 100%! However do check with your doctor for confirmation.




WHAT MAKES CELL-II HYALURONIC SERUM BETTER THAN OTHER SERUM ON THE MARKET?


We uses Nanotechnology which ensures fast absorption. This breaks down the molecule to the smallest possible size so it goes right where your skin needs it.




DOES YOUR DAY DEFENCE CREAM PROTECT AGAINST UVA AND UVB?


Yes. SPF 26 is the minimum sun protection factor people need, plus PA+++.




IS IT NORMAL TO FEEL TINGLING WHEN USING THE RECOVERY MIST?


That means the magic is working! Sometimes you might feel a little tingling sensation during the repair stage which might last for a week or two depending on skin conditions.




SHIPPING LOCALLY


We want your skin to receive nourishment stat. Orders received before 1pm enjoy same-day
delivery; after which you’ll receive your order on the next business day. Kindly allow 3 to 4 days during peak and sale periods.

Delivery will be by our trusted courier service. Kindly expect to receive an email confirmation
upon checkout, and another once your order has been shipped.


If you’re based outside Singapore and you’d like to place an order, kindly email us!




RETURNS


We only provide 30-day product exchanges for packaging defects at this point in time. If you have trouble dispensing your products within a month of receiving it, we’ll happily send you a new one! Drop us a line at sales@cell-ii.com.




REFUNDS


We want you to love your Cell-II products. However, we don’t do refunds, but if you don’t love something you’ve bought, you can exchange the unopened product for one of similar or lower value.




SALE ITEMS


We only accept exchanges for unopened items that have been purchased full-priced. Discounted or promotional items are exempted from our exchange program.




EXCHANGES


If you’re not fully satisfied with the product you’ve purchased, email sales@cell-ii.com.





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